FAQ
Please find the answers to commonly asked questions below. If you still have questions, please contact us through the Etsy messaging system or the reverieparkjewelry.com contact page and our team would be happy to assist you.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.
HOW SOON WILL I GET MY ORDER?
Orders ship between 1-5 business days of the order date. Please allow approximately 10-15 days from the time your order is placed to the day it is received. International orders can take up to 4 weeks to be delivered.
DO YOU SHIP INTERNATIONALLY?
Yes. If for some reason you cannot select your country in your order shipping details, please contact us.
DO YOU OFFER PRICE PROTECTION?
As a small business, it is unfortunately not viable for us to provide price protection on any orders placed prior to the start of a sale. In order to stay in the loop on upcoming sales and promotions, we suggest subscribing to our email updates or following us on Instagram.
WHAT IS YOUR PRIVACY POLICY?
We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us).
IS MY CREDIT CARD INFORMATION PROTECTED?
Absolutely. All transactions are secure and encrypted and we don't store any of your payment information. All transactions are handled by the platform we use (either Etsy or Shopify).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using Apple Pay, Google Pay, and others. For Etsy users, please find all available payment options here. For reverieparkjewelry.com users, please scroll the bottom of any page for icons listing all payment options.
CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?
Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products! Please feel free to contact us through the Etsy messaging system or the reverieparkjewelry.com contact page for even more photos.
ARE DUTIES AND TAXES INCLUDED UPON CHECKOUT?
Please note that when placing an order to a destination outside of China you may be required to pay duties and taxes on top of your shipping fee. We are not responsible for these additional charges.
Shipping and duties are non-refundable. If you deny your parcel from your local shipping provider, we are unable to offer a refund or store credit.
I PLACED AN ORDER AS A GIFT. WILL THERE BE A RECEIPT IN THE PACKAGE?
In an attempt to reduce our carbon footprint, we do not include paper invoices in our packages. The only receipt of purchase you will receive is the initial confirmation email, with your order number.
DO YOU DO SPLIT SHIPMENTS?
We will ship your entire order together unless otherwise requested, in which case new shipping costs will be calculated.
CAN I CANCEL OR CHANGE MY ORDER?
To modify or cancel an order, contact us via the Etsy messaging system or the reverieparkjewelry.com contact page within 48 hours of placing the order. If you wish to cancel an order for an item with a disclaimer, we are happy to extend the cancellation/exchange policy to 72 hours from the time the order is processed. If an order is canceled beyond these time frames, we are only able to offer a refund in the form of store credit.
Please note that we are not able to cancel or modify an order once it enters the shipping process.
RETURNS
All sales on reverieparkjewelry.com are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at . We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you contact us via the Etsy messaging system or the reverieparkjewelry.com contact page within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Reverie Park piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.
MATERIALS
Sterling Silver (aka 925 Sterling Silver)
Sterling silver is an alloy containing not less than 92.5% silver content. Sterling Silver is created by adding a small amount of copper to pure silver to produce a metal more durable than pure silver alone.
18k Gold Plated
Gold vermeil is a traditional technique of plating sterling silver with gold that originated in France in the 18th century. All of our gold vermeil pieces are coated with 18 karat gold.
Gemstones
We use both naturally occurring and lab-created gemstones in our jewelry. Please refer to the product page for specific information.
Pearls
We use cultured freshwater pearls, which are real pearls that are cultivated by farmers, rather than by an accident of nature as is the case with “natural” pearls. Most pearls sold today are cultured pearls, and are a favorite with jewelers due to their affordability and the vast array of shapes and sizes they come in. We also use synthetic pearls made from the powder of shells or pearls. These provide a more realistic pearl effect than imitation pearls made of plastic or glass.
CLEANING AND PRODUCT CARE
While our jewelry is meant to be worn every day, here are a few tips and tricks you can do to keep your jewelry looking its best.
GENERAL CARE
To minimize prolonged exposure to moisture and chemicals that can cause tarnishing and wear, we recommend removing your jewelry before showering, swimming, exercising, or cleaning. When not being worn, it’s best to store your jewelry in an airtight container (a ziplock bag will do) or a felt bag, which helps absorb excess moisture.
To clean your jewelry, gently wash it with warm water and a mild dish detergent. Use a very soft toothbrush to get into recessed areas. Make sure to completely dry your jewelry afterwards with a soft cloth to ensure no moisture remains to prevent your jewelry from tarnishing.
These simple tips will help extend the life of your jewelry, but if you feel your pieces need a little extra help to get back to looking their best, we have some suggestions:
Sterling Silver
It is normal for sterling silver to tarnish over time, especially with exposure to moisture or chemicals. Washing your hands while wearing silver rings is perfectly fine, just make sure to dry them afterwards to ensure no moisture remains that can cause tarnishing. To remove mild tarnish or prevent your silver from oxidizing, we recommend you do not swim, bathe, or shower in your jewelry. With all sterling silver jewelry orders, we provide a polishing cloth to maintain the finish of your piece. Storing your jewelry in a dust bag or box, with the polishing cloth, will prevent unwanted tarnish. If tarnishing does occur, gently clean your jewelry with the provided polishing cloth.
Gold Plated Jewelry
Gold vermeil jewelry requires special care. Tarnishing of gold vermeil is natural and should be expected to occur. The extent of tarnishing depends on various factors, including, among other things, individual body chemistry, humidity in the environment, frequency of use, and care.
Vermeil jewelry should be removed prior to bathing, showering, washing hands, swimming, exercising, and applying perfume, hairspray, or lotion, as exposure to moisture or chemicals may cause tarnishing to occur faster.
If your gold vermeil jewelry needs to be cleaned, avoid all chemical cleaners. A 100% cotton or microfiber cloth is best for cleaning gold vermeil jewelry.
Pearls
Pearls respond well to frequent wear, as the natural oils on our skin can help them maintain their luster. However, it is important to protect your pearls from exposure to any harsh chemicals such as those found in perfumes, hand sanitizer, soaps, and cleaning products as these can wear away at the pearl’s surface and create a dull appearance. Pearls can be carefully washed using a very gentle unscented soap and dried with a soft cloth.
